Refund & Return Policy

At The Fresh Boxes, we are committed to delivering fresh, high-quality fruits, vegetables, and grocery products across Dubai, Sharjah, and Abu Dhabi. Customer satisfaction is our priority, and we strive to ensure every order meets our quality standards.

Returns

Due to the perishable nature of fresh produce, we generally do not accept returns once an order has been delivered. However, if you receive damaged, spoiled, incorrect, or missing items, please contact our customer support within 24 hours of delivery. Our team will review your request and work to resolve the issue promptly.

Refunds

If your refund request is approved after verification, the refund will be processed using your original payment method. Processing times may vary depending on your bank or payment provider. For cash-on-delivery orders, refunds will be arranged through an appropriate method agreed upon by our support team.

Order Cancellations

Orders may be cancelled before they are prepared or dispatched for delivery. Once an order has been processed or shipped, cancellation may not be possible.

Contact Us

If you have any questions regarding your order or this Refund & Return Policy, please contact our customer support team. We are always happy to assist you and ensure you have the best shopping experience with The Fresh Boxes.

Need help?

Contact us at for questions related to refunds and returns.